Frequently Asked Questions
LES PARIER products
We're so glad you asked! Les Parier is crafted with comfort and quality at its heart, designed to offer both style and a sense of ease. Each piece is thoughtfully made to embody our brand’s vision of bold ambition and timeless design. Our products are perfect for those seeking distinctive, effortless fashion that feels as good as it looks. Whether you're dressing for a big moment or unwinding in your own space, Les Parier brings a touch of confidence and calm to your wardrobe.
Read about who we are here.
To enjoy our clothing to its fullest, simply follow our care recommendations: gently hand wash or use a delicate cycle with cold water to preserve the quality and texture of your garment. Lay flat to dry to maintain its shape and softness. Perfect for layering on chilly days, adding effortless style to your outings, or relaxing in comfort at home, Les Parier pieces are designed to accompany you wherever life takes you. With proper care, our clothing will continue to provide you with warmth, comfort, and timeless style season after season.
At LES PARIER, we are committed to ensuring that every product we offer meets our high-quality standards.
While we take great care to inspect each item, we understand that occasional imperfections may slip through. (We’re human, after all!)
If you receive an item that doesn’t meet your expectations, we’re here to help.
Please contact us at support@lesparier.com with a description of the issue, along with photographs of the defect.
Don’t forget to include your order number in the subject line so we can assist you promptly.
Thank you for your understanding!
Les Parier pieces make thoughtful and stylish gifts for loved ones of all ages. While we don’t currently offer personalization or customization options, our curated collections are sure to include something perfect for your friends or family members. With new collections dropping each season, be sure to subscribe to our promotional emails to stay updated on the latest releases and exclusive offers.
We understand — life happens, and sometimes things get messy! Here’s how to care for your Les Parier knitwear:
- Spot Clean: Use a damp cloth or mild detergent to gently clean any stains or spills.
- Brush Softly: A soft fabric brush can help restore the texture of your knits.
- Store Properly: Keep your knitwear in a cool, dry place away from direct sunlight to maintain its quality.
Please note that due to the delicate nature of our materials, machine washing or submerging in water is not recommended. Proper care ensures your Les Parier pieces stay luxurious and long-lasting!
Les Parier pieces are designed to offer both style and a sense of comfort for those seeking confidence and ease in their everyday lives. Crafted with care and precision, our knitwear embodies a balance of bold ambition and timeless relaxation. Perfect for layering or lounging, our designs aim to inspire calm confidence while supporting your journey toward self-expression.
Learn more about how Les Parier combines style and comfort to elevate your wardrobe.
We've made sure to offer care instructions across multiple platforms–on our website, via email, and also within your package to ensure your garments last as long as possible.
Since cotton is susceptible to shrinkage, we advise to avoid heat to prevent this from happening.
However, if your clothing happens to shrink from dryer use, don't worry, there's still a chance to fix it!
We recommend washing the garment in cold water and then, while it's damp, gently stretching it back to its original shape with the help of someone else. This technique can often help regain some of its original form.
Shipping and tracking
Shipping rates are determined based on your specific destination. To receive an accurate shipping estimate, kindly input your shipping information on the checkout page. This will ensure you are provided with the most accurate cost for delivering your order to your location.
Click here to track your order.
Enter your order number or the email address used to place your order to find your shipping updates.
You can find your order number in the order confirmation email.
After placing your order, please allow 1 to 3 business days to process your order.
Orders placed on the weekend will not be fulfilled until Monday or Tuesday depending on the backlog of orders.
Once your order is shipped, you will immediately receive an email with your tracking information. Sometimes couriers take a few days to update tracking information.
Estimated delivery times once your package leaves the warehouse:
CANADA: 6 to 15 days
USA: 6 to 15 days
UK: 4 to 10 days
AUS: 6 to 12 days
EU: 6 to 20 days
Rest of World: Varies by location. Please check estimated times at checkout.
*Hawaii and Guam will take longer ~30 days
There may be delays due to external factors that are out of our control (ie. weather, courier delays, weekends, holidays, etc).
Please check the shipping options at checkout or contact our customer support team for assistance.
It may take 1-2 business days to see your shipping update. If there are no changes after 2 days of receiving your shipping confirmation, please email us at support@lesparier.com. Be sure to include your order number in the email subject line so we can assist you as quickly as possible. Thank you for your patience!
Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted it on your behalf. Please check with those individuals first. If you do not receive your package within 24 hours of the reported delivery,
Please contact us at support@lesparier.com with your order number in the subject line. We’ll be happy to assist you!
Les Parier is not responsible for lost or stolen packages if the address provided at checkout matches the address where the order was shipped and marked as delivered. We are not liable for packages after successful delivery, and misplaced packages are non-refundable.
If you have further questions or need assistance regarding a stolen delivery,
Please contact us at support@lesparier.com with your order number in the subject line. We’ll do our best to assist you.
Order
Our accepted payment methods include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna.
We´re also in progress with making crypto transfers available soon.
Our goal is to ensure you’re completely satisfied with our products, but we understand that sometimes returns may be necessary. If you need to return an order, we’re here to help.
Please visit our Refund Policy page and email us at support@lesparier.com to begin the return process if you are eligible. We’ll guide you every step of the way!
Due to the high volume of orders we receive on a daily basis, we are unable to accept cancellations once your order is confirmed.
For information on returns and exchanges, please visit the Refund Policy page to learn more.
When you successfully place an order, we always send a confirmation email along with your order number.
Make sure to check your spam/promotions folders.
If you placed your order with Apple Pay, please check the email associated with your Apple ID.
We're excited whenever we launch new products and want everyone to have the best chance at purchasing them. To ensure fairness and manage demand, all discount codes are temporarily suspended and cannot be used on launch days.
This policy helps us keep the process as smooth and equitable as possible. Rest assured, your discount codes will become active again after the launch day and can be used on subsequent purchases, according to the terms of each specific code. We appreciate your understanding and are here to assist you with any further inquiries.
My Account
We make ordering from Les Parier as simple as possible! You don’t need to create an account to place an order. However, creating an account can make future purchases faster and easier by saving your billing and shipping details. Quicker checkouts mean more time to enjoy your Les Parier pieces!
Need to update your account info? No problem! Just follow these simple steps:
- Log into your LES PARIER account here.
- Click on “View addresses” to edit or add a new address or update your first or last name.
- Save your changes.
Collaborations
Yay! We’re thrilled that you’re interested in partnering with LES PARIES! Reach out to us on Instagram, TikTok, Facebook, or your favorite social media platform, and our team will get in touch with you about exciting opportunities to collaborate!